Return & Exchanges

At S-CARE, we are committed to delivering high-quality products. Please review our return and exchange policy before making a request.

1. Final Sale Items

  • All sales items are FINAL and not eligible for returns, exchanges, or cancellations.
  • Order cancellations are not allowed once an order has been placed.
  • Returns are only accepted for damaged or defective items.
  • Size exchanges are allowed for the same item, subject to stock availability.

2. Damages & Issues

Customers should inspect their order upon arrival. If an item is defective, damaged, or incorrect, contact us within 15 days of receiving your parcel.

Eligible defects for return/exchange:

  • Cracks, major scratches, or dents
  • Unwashable stains
  • Damaged leather
  • Items must have their original packaging with tags

To ensure a smooth resolution, provide clear photos illustrating the defect according to our requirements.

3. Return & Exchange Process

  • Requests must be made within 15 days of receiving your order.
  • Provide a clear description of the issue along with photos showing the defect and overall product condition.
  • Submit your request via s.care.customercare@gmail.com

Conditions for Exchange:

  • Items must be unused, unwashed, and in original condition with all tags, accessories, and packaging intact.
  • Sandals must be returned in their original box.
  • Size exchanges are allowed within 15 days, subject to stock availability.
  • Customers may also visit any of our stores for a size exchange with proof of purchase within 15 days.

4. Shipping for Returns & Exchanges

  • Customers must arrange their own shipping for returns/exchanges and bear the shipping fees.
  • A tracking number and proof of delivery must be provided once the item has been shipped back.

5. Important Notes

  • Merchandise that is overworn, used, altered, damaged, or defective due to wear and tear will not be accepted.
  • We reserve the right to inspect the condition of returned items before processing exchanges.
  • Returns/exchanges that do not meet our policy will not be processed, and our decision is final.

Each product undergoes strict quality checks before shipping. For any further inquiries, contact us via s.care.customercare@gmail.com.